Palette Software

Palette Software Support Portal 4

• How do I get a login to the support portal?
• First time logging in to Palette Software Support Portal
• How do I change the language setting in the support portal?
• How do I report a security incident?

Invoice log 9

• ​I recieve the message "Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, <= , >, >= or when the subquery is used as an expression" in the invoicelog, why?
• Why can't I see my scanned invoices in the invoice log?
• Why does an invoice have the message "More than one supplier matches the scanned supplier number" in the invoicelog?
• Can I add an image to an invoice in the invoice log?
• Why is the transfer flag set automatically in the invoice log?

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General 7

• Where can I find user guides for PaletteArena?
• Adobe Reader - Problems viewing PDF files
• Show invoice from external system
• Adobe Reader - PDF is opened in a new window/tab
• We are experiencing problems with Kerberos SSO

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PaletteInvoice 17

• Invoice goes to the default company (wrong)
• Role receives message "No role with a sufficiently high authorization amount has signed the invoice", why?
• Why do I receive message "The invoice has been changed by another user. Please reload it"?
• How do I control if the period i Palette is open or not?
• How do I inactivate a role?

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PaletteMaster 2

• A reminder is sent every 5-10 minute, why?
• We are not receiving any e-mails, invoices are not being imported, and the integration is not working. What's happening?

PaletteArena: Administration 5

• Deactivate User (Role)
• I'm trying to add a temporary user, but is says "No" under User added. Why?
• How do I add a temporary user to my role?
• How do I create a new company in Palette?
• What is default objects on Accounts?

PaletteArena: General 1

• Is it possible to set Cost center for fee linked to flow- and posting proposal

PaletteArena: License 2

• How much have we used of our PaletteArena licence?
• Activating a change in your license

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