PaletteInvoice

Invoice goes to default (wrong) company
Invoices ends up in the default company instead of the company it should go to To solve this follow below steps: 1. Search for the invoice in the Ca...
Fri, 8 Feb, 2019 at 2:14 PM
Role receives message "No role with a sufficiently high authorization amount has signed the invoice", why?
The invoice can not be sent for recording since the invoice total amount or accounting lines are not yet signed. In the parameter Rule for signing accou...
Fri, 8 Feb, 2019 at 3:43 PM
Why do I receive message "The invoice has been changed by another user. Please reload it"?
During the time you have worked on the invoice, someone else has also updated the same invoice. Therefore, there are new changes saved to the invoice, and w...
Mon, 11 Feb, 2019 at 10:56 AM
How do I control if the period i Palette is open or not?
The register for period in Palette is found under Administration > Register > Periods. To see whether the period is open, search for the relevant peri...
Mon, 11 Feb, 2019 at 11:01 AM
How do I inactivate a role?
You can only delete roles that have never had an invoice in Palette. A role that has received invoices and is part of a flow cannot be deleted. Instead, it ...
Mon, 11 Feb, 2019 at 10:40 AM
How do I delete an invoice?
To delete an invoice, go to Options > Delete. To be able to delete an invoice, the role must belong to a permission group with level 3 - Delete in parame...
Mon, 11 Feb, 2019 at 10:44 AM
Why can't I save a comment in Palette?
If a role is not able to save a comment in Palette, the role does not have permission to do so.  To give the role permission to save comments, the role mus...
Mon, 11 Feb, 2019 at 10:47 AM
Why can't I see certain accounts/objects when I'm doing the invoice account coding?
When doing the invoice account coding, the role can access all accounts/object that the roll has permission to.  To check what permissions the role h...
Mon, 11 Feb, 2019 at 2:30 PM
How do I use Favorites?
It is possible to choose favorites among accounts and objects for each role. This can be done by the role user under My Profile > Favorites or by an adm...
Mon, 11 Feb, 2019 at 2:36 PM
Why do I get the message "Two roles with sufficiently high amount limits must approve the invoice! Add another role with a sufficiently high limit to the flow."?
This message is displayed if the company in PaletteArena is configured with a max amount for approval by one role. When an invoice's total amount exce...
Mon, 11 Feb, 2019 at 3:56 PM