General

Where can I find user guides for PaletteArena?
User guides for all versions of PaletteArena are available in our webb portal, PaletteNet. You need a separare login, in order to be able to login there. If...
Thu, 10 Jan, 2019 at 3:39 PM
Adobe Reader - Problems viewing PDF files
Since Adobe released a new update of Adobe Reader in the middle of January 2017, many of our customers have reported issues with PDF files in PaletteArena. ...
Tue, 29 Jan, 2019 at 1:12 PM
Show invoice from external system
It's possible to have a link from an ERP, or other external system, to a corresponding invoice in PaletteInvoice. This is done using a URL according to...
Tue, 29 Jan, 2019 at 3:58 PM
We have changed our SMTP-server, what changes do I need to do in Palette?
If you have changed your mail server you need to update the following in Palette. To be able to change this you need to have access to your application serv...
Wed, 11 Sep, 2019 at 11:48 AM
Adobe Reader - PDF is opened in a seperate window/tab
If the invoice image is opened in a new window or tab when you open an invoice, you need to check the settings in your PDF viewer, usually Adobe Reader. ...
Tue, 29 Jan, 2019 at 2:14 PM
How do I restart the PaletteArena Maintenance Service?
PaletteArena Maintenance Service is a Windows service that has to be started, so that all the scheduled tasks in PaletteMaster can be executed automatically...
Wed, 11 Sep, 2019 at 11:47 AM
We are experiencing problems with Kerberos SSO
If you are experiencing problems with Kerberos SSO and want us at Palette to help you trouble shoot, we will need to verify the settings on your server. Ple...
Tue, 29 Jan, 2019 at 3:38 PM
Is there a limit for how big files can be that are imported to PaletteArena?
The standard limit for files that are imported to Palette is around 8MB. The limit applies to alla types of files that are attached; i.e. contracts, invoice...
Fri, 8 Feb, 2019 at 10:12 AM
Are there any keyboard shortcuts in Palette?
In Palette, you can access various functions by using keyboard shortcuts. Below is a list of the keyboard shortcuts that can be used as standard. Shortcuts...
Tue, 12 Feb, 2019 at 9:16 AM
How to get in contact with Support by phone - for Scandinavian customers?
Support in Swedish/English +46 10 198 97 00  Open: 8am-5pm, Mon-Fri (CET-Stockholm) Support in Finnish/English +358 9 42 73 48 00 Open: ...
Fri, 1 Nov, 2019 at 11:20 AM