Enter your search term here...
to submit a new ticket
Check ticket status
Palette Software Support Portal
How do I get a login to the Palette Support Portal?
First time logging in to Palette Software Support Portal
How do I change the language settings in the support portal?
How do I report a security incident?
PaletteInvoice: Invoice log
I receive the message "Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, , >= or when the subquery is used as an expression" in the invoicelog, why?
Why can't I see my scanned invoices in the invoice log?
Why does an invoice have the message "More than one supplier matches the scanned supplier number" in the invoicelog?
Can I add an invoice image to an invoice in the invoice log?
Why is the transfer flag set automatically in the invoice log?
See all 10 articles
Where can I find user guides for PaletteArena?
Adobe Reader - Problems viewing PDF files
Show invoice from external system
We have changed our SMTP-server, what changes do I need to do in Palette?
Adobe Reader - PDF is opened in a seperate window/tab
See all 16 articles
Invoice goes to default (wrong) company
Role receives message "No role with a sufficiently high authorization amount has signed the invoice", why?
Why do I receive message "The invoice has been changed by another user. Please reload it"?
How do I control if the period i Palette is open or not?
How do I inactivate a role?
See all 17 articles
A reminder is sent every 5-10 minute, why?
We are not receiving any e-mails, invoices are not being imported, and the integration is not working. What's happening?
How do I add a new user in PaletteMaster?
How much of our Palette licence have we used?
Reminders are not being sent
Deactivate user (role)
I'm trying to add a temporary user, but is says "No" under User added. Why?
How do I add a temporary user to my role?
How do I create a new company in Palette?
What is default objects on Accounts?
See all 7 articles
Is it possible to set Cost center for fee linked to flow- and posting proposal
How much have we used of our PaletteArena licence?
Activating a change in your licence
What to do when licence reporting isn't working. "Less than 10 days left to report use of licence..."
I want to search for all invoices that are still active and overdue. How can I do that?
Why do I receive error message: "Transaction (Process ID 84) was deadlocked on lock resourses with another process and has been chosen as the deadlock victim" when searching in Reports?
How can I find invoices that a role has active in its inbox and should process?
How do I run a maintenance plan in ReadSoft INVOICES?
What does the message "Unable to initialize accelerator card with the scanner." mean?
I can't start up ReadSoft Verify on my computer. What do I do?
Why do I get a message that says "Licensed number of users already reached"?
How do I restart the FlexLM server/license server?
See all 15 articles